| CI:
Now that you have been operating this machine for almost
a year in your business, how do you feel now about your
initial hesitations?
DE:
I am happy to say that the cleaning is great in my Columbia
TLHCS 550. I am very impressed with the ability of the
machine to dissolve grease, gum and other tough stains.
The results have been fantastic and I and my customers
are more than pleased.
I
am also very impressed with the machine’s safety
features and safeguards. You can tell Columbia/ILSA
spent a lot of time engineering their safety features
throughout the machine. I thought I would have to worry
about this but with this machine – I don’t
have those concerns.
The
Quick-Dri has really lived up to its name! My 55lb.
HCS machine dries just as fast as my 35lb. Perc machine
and it is a bigger machine.
CI:
How has the reliability of the machine been since you
installed it?
DE:
The reliability has been very good. It takes a more
in depth machine to clean with HydroCarbon and this
machine is very well engineered. We have only replaced
a couple of small parts and they were not even defective
– they were just updates from Columbia/ILSA.
CI:
How has the technical support and customer service been
at Columbia/ILSA?
Columbia/ILSA’s
technical support is excellent. Someone is always there
who knows the product - I can always get through right
away and get results. I have had to call a few times
right in the middle of a busy time and got my answer
right away and lost no down time. I am very pleased.
Even my sales rep Butch gave me his cell phone number
to call him in case I needed anything.
CI:
How is their parts department to deal with?
DE:
Well, I would tell you but since I have never had to
order a part for the machine – I don’t know!
I am sure it is like the rest of the company and its
product – excellent.
CI:
Would you recommend this machine and Columbia/ILSA to
other people?
DE:
I already have. A woman with a 13 year old Perc machine
called me the other day – she needs to replace
her machine with a HydroCarbon machine and wanted to
know what I thought of the Columbia/ILSA HCS 550. After
I told her what I thought, she took the time to drive
a few hours to here and look at the machine in operation.
I think this machine is an excellent product and I would
recommend it and the company to other dry cleaning owners.
CI:
Thank you for your time Dave. We look forward to continuing
to serve you.
DE:
My pleasure.
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